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Tips for Great Replies

  • Acknowledge the specific feedback they gave
  • Show appreciation for taking the time to share
  • Be specific about any actions you're taking
  • Keep it brief and genuine
  • End with an invitation to return or continue the conversation

About This Reply

This response addresses the main theme from your weekly pulse: customers mentioning wait times during busy periods. The reply acknowledges their experience and shows you're taking action to improve.