Clarity for small businesses, one week at a time.
Customer feedback can feel overwhelming. PulsePoint makes it easier to understand what matters — and what to do next.
Start My First PulseHow PulsePoint Works
Weekly Pulse
Get a clear picture of how your customers are feeling each week, without the noise of constant notifications.
Quick Win
Every week, we suggest one practical action you can take right away to improve your customer experience.
Human Replies
Draft thoughtful responses in your voice with different tones — warm, professional, empathetic, or direct.
Lenses
View your feedback through different perspectives like sustainability and inclusion to spot new opportunities.
Privacy First
Your customer data is automatically anonymised. We never sell or share your information.
Stay Focused
Add Quick Wins to your personal focus list and work through them at your own pace.
The PulsePoint Loop
A simple cycle that helps you stay connected to your customers
1. Listen
Gather feedback from reviews, emails, and conversations all in one place.
2. Understand
Get a clear weekly pulse on what your customers are saying and feeling.
3. Respond
Reply thoughtfully with human responses that match your voice and style.
4. Improve
Take action on your Quick Wins and watch your customer experience evolve.
Coming Soon: Drag & Drop Your Feedback
In the future, you'll be able to drag your feedback files here to generate instant insights.
For now, try our demo to see how PulsePoint works
Try the DemoBuilt for Small Business Owners
Whether you run a café, salon, real estate office, or local service business, PulsePoint helps you stay close to your customers without getting overwhelmed.
Learn More About PulsePoint